The short version
We process account information and the company content your team submits so InspectWarden can help you document work, find records, manage deficiencies, and share results with the people you choose. Your company decides what inspection information to enter and who can access it; we process that content to provide the service on your company's instructions.
Stripe processes subscription payments and the payment method details needed to authorize and collect charges. InspectWarden never stores card numbers.
01 / Information
Information we handle
The information depends on how your company uses the service, but generally includes:
- Account data: name, email address, authentication and account settings, and the role assigned to a team member.
- Company data: your company name, customer and property details, site information, and team data entered by an authorized user.
- Inspection records: assets, inspection outcomes, deficiencies, notes, dates, due dates, and other information your team records during an inspection.
- Uploaded photos: photographs and related file information attached to inspection records or deficiencies.
- Payment data: subscription and billing status. Stripe processes payment method details for payment collection; InspectWarden does not store card numbers.
Your company is responsible for deciding what customer, property, and inspection information it submits and for giving us the authority needed to process it. If another person appears in a record or photo, your company is responsible for collecting and using that information lawfully.
02 / Purpose
How we use information
We use information to:
- provide, maintain, secure, and improve InspectWarden;
- authenticate users and administer company workspaces and permissions;
- store, organize, search, export, and share inspection records at your direction;
- process subscriptions and billing status through Stripe and respond to payment support requests;
- respond to support requests and communicate about the service; and
- detect abuse, troubleshoot failures, and meet legal or security obligations.
We do not use customer inspection content to make decisions about your customers, and we do not sell company data, inspection records, or uploaded photos.
03 / Service providers
Sub-processors and disclosures
We use sub-processors and other service providers to operate the service. Depending on the feature involved, provider roles include infrastructure hosting and databases, email delivery, file and photo storage, and payment processing. These providers may access information only as needed to provide services to InspectWarden under our instructions and applicable confidentiality and security obligations.
Stripe is the payment processor for InspectWarden subscriptions. Stripe may collect and process payment method details under its own privacy terms. InspectWarden receives the billing information needed to identify the subscription and payment status, but never stores card numbers. We do not name other providers here because the providers used can depend on the service configuration and feature involved.
We may also disclose information when necessary to comply with law, protect the security of the service or a person, enforce our agreements, or complete a business transfer. We do not disclose information for third-party advertising.
04 / Control
Retention, access, and security
We retain account and company information, inspection records, and uploaded photos while your account is active or for as long as needed to provide the service. When an account is closed or your company asks us to delete its content, we delete it within a reasonable period, subject to information we must retain for legal, fraud-prevention, security, dispute-resolution, or accounting purposes. We may keep residual copies in routine backups until those backups are rotated out; those copies are not restored for ordinary use except when needed for business continuity or security.
We use administrative, technical, and organizational safeguards appropriate to the information we handle. No online service can promise absolute security, so keep account credentials confidential and limit workspace access to people who need it.
Depending on your role and applicable law, you may ask to access, correct, export, or delete information associated with your account. Workspace administrators can manage much of this information in InspectWarden. We may need to verify your identity and your authority to make a request for a company workspace. For help, contact hello@inspectwarden.com.
05 / Contact
Changes to this notice
We may update this notice as InspectWarden changes. If a change is material, we will provide notice through the service or another appropriate channel. The updated notice will be effective when posted unless it says otherwise.
Questions or privacy requests belong at hello@inspectwarden.com.